SHIPPING AND RETURN POLICY
Shipping & No Return Policy for Frensa Fragrances and Cosmetics
1. Shipping Policy
- Processing Time: All orders are processed within 7-8 business days. Orders are not shipped or delivered on weekends or holidays.
- Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates will be provided once your order is placed.
- Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped.
- Damages in Transit: Frensa Fragrances and Cosmetics is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier immediately to file a claim. It's crucial to save all packaging materials and damaged goods before filing a claim.
No Return Policy
- All Sales Are Final: We do not accept returns or exchanges unless the item you purchased is defective. This is due to health and safety reasons, as our products are personal care items.
- Defective Items: If you believe you have received a defective item, contact us at [firstname.lastname@example.org] within 5 days of receiving the product. Provide your order number and a detailed description of the issue. If the defect is confirmed upon review, we may issue a replacement or refund at our discretion.
Call at: +91 7231970970
Address: B.O. Bans wali gali , Bajaja Bazar , Alwar (Raj.)