Return and damage policy
We are committed to providing quality products to our customers. While we hope that you are always satisfied with your purchase, we realize there are times that you may need to return a product. If you will need to return your product, please review the information below.
• Returns must be made within 7 days of your receipt date for a refund.
• Merchandise must be in its original, unopened, and unused condition.
• We regret that we do not refund original shipping costs with the return.
• Please note on the front side of your receipt or packing slip the reason for your return.
• Please e-mail at email@example.com for return.
• You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).
• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
• All returns will be credited to the original credit card used at the time of purchase.
• Returns will be processed within 1-2 weeks of our office receiving your item.
• Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
• Please do not mail any packages C.O.D., as they will not be accepted.
Only items purchased on www.frensacare.com may be accepted for a return.
Please contact customer service with any questions by email at firstname.lastname@example.org or by phone at 7231970970 (M-F 9AM-6PM EST)
Please Note: Empty containers cannot be accepted for refund.
If you receive an item that is broken or damaged, you may contact customer service within 7 days for a replacement. Items will not be replaced after 7 days.
please contact customer service at
email@example.com or by phone at 7231970970 (M-F 9AM-6PM EST) and we will respond with the appropriate return and/or exchange instructions.